Help
PigeonKeeper support
Most questions can be resolved from the offline guide and data tools inside the app. If not, email us and include the app version shown in Settings → About.
Updated 13 August 2026
Contact
Email [email protected]. We normally reply in English or French. Do not send payment-card details or sensitive information you do not want included in an email.
Restore a subscription
Open Settings → Subscription → Restore purchases while signed into the same Apple or Google store account used for the purchase. If access still does not appear, send us your platform, app version and the approximate purchase date. Do not send full payment details.
Protect or move your loft
Open Settings → Data → Export backup. Save the JSON backup somewhere separate from the phone. On the new device, choose Import backup. Backups can include available bird photos and may be large.
Delete data
Open Settings → Data → Delete all local data. This permanently removes the local loft database and app-managed bird media on that device. Store subscription records are managed separately by Apple or Google.
Permissions and reminders
Camera, photos, location and notification access are optional and can be changed in system settings. Open Settings → Reminders in PigeonKeeper after changing notification permission so the app can refresh scheduled loft reminders.